A guide to our relationship with you and others
The financial services referred to in this Financial Services Guide are offered by:
Accredited Financial Services Pty Ltd (AFS)
AFS Licence No: 269922
ABN: 51 107 092 071
Australian Insurance Network Pty Ltd (AIN)
Authorised Rep No: 339775
ABN: 23 137 775 663
139 Peter Street
WAGGA WAGGA NSW 2650
PO BOX 1306
WAGGA WAGGA NSW 2650
Phone: 02 6971 0710
Fax: 02 6921 9455
Email: contact@ausinsurancenet.com.au
Website: AusInsuranceNet.com.au
THE PURPOSE OF THIS GUIDE
This Financial Services Guide (FSG) is designed to assist you in deciding whether to use any of our services and contains important information about:
- Who we are
- How you can contact us
- The services we offer you
- How we and our associates are paid
- Any potential conflict of interest we may have
- Our internal and external dispute resolution procedures, how you can access them
- Compensation arrangements
WHO IS RESPONSIBLE FOR THE FINANCIAL SERVICES PROVIDED
Accredited Financial Services Pty Ltd and Australian Insurance Network Pty Ltd are responsible for the financial services that will be provided to you. AFS holds a current Australian Financial Services Licence, number 269922. We have an obligation to maintain and enhance our professionalism to ensure that you receive fair and honest Financial Services from us.
You can contact us by phone, in writing by fax or email or in person. Our contact details can be found on the front and back of this FSG.
OUR SERVICES
AFS/AIN is authorised to advice and deal in general insurance products, retirement savings accounts (“RSA”) products (within the meaning of the Retirement Savings Account Act 1997); and superannuation products to wholesale and retail clients.
Definition of a Retail Client: Under the Corporations Act 2001 Retail Clients are provided with additional protection from other clients. The Act defines Retails Clients as: Individuals or a manufacturing business employing less than 100 people or any other business employing less than 20 people And that are purchasing the following types of insurance covers: Motor vehicle, home building, contents, personal and domestic, sickness/accident/travel, consumer credit and other classes as prescribed by regulations. Some of the information in this FSG only applies to Retail Clients and it is important that you understand if you are covered by the additional protection provided.
Further information when personal advice is given: We will provide you with further information whenever we provide you with advice which takes into account your objectives, financial situation and needs. This information will be contained in a Statement of Advice (SOA) it will include information such as all the advice given, the basis of advice given, our remuneration and any other relevant associations or interests.
When we provide General Advice to you we will issue you with a General Advice Warning (GAW) this advice does not take into account any of your objectives, particular needs or your financial situation, you should consider the appropriateness of this advice to your circumstances prior to acting upon it.
Product Disclosure Statement: If we issue an insurance policy to you we will also provide you with a Product Disclosure Statement (PDS). The PDS will contain information about the particular policy which will enable you to make an informed decision about purchasing that policy.
You should read carefully any SOA, GAW and PDS that we issue before making any decision about an insurance policy.
COOLING OFF PROVISIONS
All retail products are subject to a 14 day “cooling off period” This means that if you are not happy with the product, you have 14 days to withdraw from the contract at no cost to you.
WHO DO WE ACT FOR
We usually act your behalf and in your interests in all matters. Sometimes we will act under a binder or agency. When we act under a binder or agency we will be acting as the agent of the insurer. This means that we represent and act for the insurer, not for you. We will tell you when we act under a binder or agency to arrange your insurance or advise you about your insurance needs.
PERSONAL INFORMATION
We maintain a record of your personal profile, including details of insurance policies that we arrange or issue for you. We maintain records of any recommendations or advice given to you. We retain this FSG and any SOA and PDS that we give to you within the insurance period.
You should tell us about any relevant changes to your situation as they occur so that we can review your insurance needs accordingly.
We ask that you pay our invoices on time and complete all proposal forms and declarations honestly and accurately and return them to us by the required time.
We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information.
Our Privacy Policy is available on our websitewww.AusInsuranceNet.com.au
If you would like to look at your file please ask us. Our staff will make the necessary arrangements for you to view your file.
This FSG applies from 14 September 2009 and remains valid unless a further FSG is issued to replace it. We may give you a supplementary FSG. It will not replace this FSG but will cover services not covered by this FSG.
OUR REMUNERATION
For each insurance product the insurer will charge a premium that includes any relevant taxes, charges and levies. We usually receive a payment based on a percentage of this premium (excluding relevant taxes, charges and levies) this is called Commission; the amount of commission varies between 0% and 20% of the base premium. This payment comes from the insurer. Where a policy is cancelled before the period of insurance has ended we will usually retain the commission on any return premium involved.
In addition to commission we usually charge you a fee, this amount will be shown on the tax invoice that we send out to you. All fees payable for our service will be advised to you at the time of providing the advice or service.
If you are a Retail Client and we give you Personal Advice, full commission details including the dollar amount will be provided to you in the SOA, or where an SOA is not required, full commission details will provided on your invoice. When we give your general advice, full commission information will be provided on request.
When you pay your premium to us it will be banked into our trust account. We retain the commission from the premium you pay us and remit the balance to the insurer in accordance with our arrangement with them. We will earn interest on the premium when it is in our trust account. We retain any interest earned on the premium.
If you pay by credit card we may charge you a processing fee, this amount is disclosed and shown separately on your invoice. This fee covers the cost of bank charges associated with such facilities.
Premium funding products enable you to pay your premiums by installments. Premium funders also charge you interest. We can arrange premium funding for you. We may receive a commission based on a percentage of the premium from the premium funder for doing so. We will tell you the basis and amount of any such payment if you ask us.
COMPLAINTS
- Contact us and tell us about your compliant. We will do our best to resolve it quickly.
- If your compliant is not satisfactorily resolved within 24 hours, contact our office or put your compliant in writing and send it to:
The Complaints Office
Australian Insurance Network Pty Lt
PO Box 1306
WAGGA WAGGA NSW 2650
- We will try and solve your compliant quickly and fairly.
- AFS/AIN is a member of the Financial Ombudsman Service (FOS)
- If your compliant cannot be resolved to your satisfaction by us you have the right to refer the matter to FOS.
- FOS can be contacted on 1300 78 08 08 or visitwww.fos.org.au
CONFLICTS OF INTEREST
As a business we have relationships with and receive income from various third parties as detailed in this FSG. For Retail Clients receiving Personal Advice, details of relationships that impact the advice will be included in ay SOA or invoice documentation that we send you. All material conflicts that impact our advice, that are not mentioned in the FSG will be advised to you on the invoices related to that advice.
COMPENSATION
AFS/AIN has a professional indemnity insurance policy (PI policy) in place. The PI policy covers us for claims made against us as a result of our conduct in the provision of financial services.
QUESTIONS
If you have any further questions about the financial services AFS/AIN provides, please contact us. Please retain this document for your reference and any future dealings with AFS/AIN.
CONTACT DETAILS
Phone: 02 6971 0710
Fax: 02 6921 9455
Email: contact@ausinsurancenet.com.au
Website: AusInsuranceNet.com.au
Street: 139 Peter Street WAGGA WAGGA NSW 2650
Postal: PO BOX 1306 WAGGA WAGGA NSW 2650
